EMAIL: Response34@aol.com
MAILING / SHIPPING ADDRESS
Mailing
& Shipping:
Response Audio
112 Carl Street
West
Corners
Endicott,
NY 13760
Phone:
Information:
1-607-785-3440 or 607-768-0067
Toll Free Ordering: 1-888-785-9773
You
can leave a message or voice mail at both
above numbers 24 hours a day / 7 days a week
Fax
-
1-607-785-3800
NEW PHONO
HOURS EFFECTIVE 1/26/07:
Please take note of the new phone hours below. If you need communication
after these hours, please send me an email with your inquiries or
questions. There are many circumstances when I will be able to have you
call me or I can call you back during evening hours, 8PM-11PM, if
arrangements are made via email.
HOURS OF OPERATION:
|
Showroom
Hours
Our
showrooms are primarily open 9AM-2PM M-F with evening and weekend
hours also available. Please call to set up an appointment.
|
| Saturday |
by
appointment only
|
| Sunday |
Closed
|
| Monday |
by
appointment only |
| Tuesday |
by
appointment only |
| Wednesday |
by
appointment only |
| Thursday |
by
appointment only |
| Friday |
by appointment
only
|
|
New
Winter 2007 Phone Hours EST
|
| Saturday |
Noon-6pm
|
| Sunday |
Closed
|
| Monday |
9am-6pm
|
| Tuesday |
9am-6pm
|
| Wednesday |
9am-6pm
|
| Thursday |
9am-6pm
|
| Friday |
9am-6pm
|
There are many times when I cannot return phone calls due to unclear
phone messages. Please state your name and phone number slowly and
clearly.
________________________________________
POLICIES - Please read our policies
below before making any purchases.
PURCHASING
POLICY Due to the custom manufactured nature of all Musica Bella and
Bella EXtreme products, Response Audio has a no return
policy unless prior arrangements are made and in writing. We highly
recommend you come in to our New York location or one of our associated
dealers and audition a piece of equipment or system before making your
purchase. We strongly encourage you to bring along any associated
component from your system whenever feasible or at the very least, several
example of music you most often listen to.
.
All custom built and manufactured to order items require a 60%
non-refundable deposit with the balance due prior to delivery. Under no
circumstances will custom built or built to order items be subject to any
return or canceled orders.
Response Audio/Bella EXtreme will work with our customers to resolve any
issues related to damage in shipping, however, shipping is FOB Endicott,
NY and it is the customers responsibility to initiate a claim with the
transportation service used for delivery. We will only ship items fully
insured for there replacement value plus shipping cost. If you choose not
to have a product insured, Response Audio/Bella EXtreme is not responsible
for any damages and any/all repair cost will be the consumers
responsibility. This includes all international shipments.
METHODS OF PAYMENT: Acceptable
forms of payment include VISA, Master Card, American Express, and Discover
credit cards. In the case of mail order sales, we require your
credit card number, expiration date, your name as it appears on your
credit card, billing address, and a phone number for all sales. Please
have your credit card available when ordering. Prepayment via personal
check, money order, or cashiers checks is accepted as well (made payable
to Response Audio). We reserve the right to wait the appropriate time for
any check clear, before shipping any product. CODs are no longer accepted.
For international sales we recommend payment bank check made
out in US funds, or US funds wired to our bank. All prices quoted are in
US dollars and do NOT include any taxes or duties which are generally
payable by the customer upon receipt of the merchandise on international
orders. PLEASE contact us prior to making any international sales. PLEASE
NOTE that due to New York state law, we are required to charge sales tax
for those orders delivered within New York state. The amount of sales tax
applied is dependant on where the customer accepts delivery of the
product. Sales tax does NOT apply to orders delivered outside
of New York state.
PAYPAL - Our email address of
Response34@aol.com is our Paypal account. If you are considering
paying for an order via Paypal, you must contact us first to assure the
product(s) are available. There is a 2% fee (3% outside the US) associated
with all paypal payments. If we have to refund a Paypal payment due to a
backordered or out of stock product, we will not return the Paypal fees
that were charged to our account so please check with us prior to making
any Paypal payment.
RETURNS: If the new product you
receive is damaged or not functioning properly upon receipt, we will work
with you to replace or repair it at no cost to you. The customer is
responsible for properly repackaging and the cost for shipping/returning
(including insurance - very important) the product to Response Audio.
Unless explicitly agreed to and stated on your invoice by Response Audio
there are no returns, cash refunds, or store credit on loudspeakers and
custom order items.
CANCELLED ORDERS: As you will notice on all
Retail Invoices, there is a 20% cancellation fee for any order that has
already shipped. If the product has not yet shipped, there is a 10%
cancellation fee. Please note that Response Audio will credit the amount
of the cancellation fee if the same product is reordered at the same price
within 30 days of Credit memo.
USED EQUIPMENT SALES: All of our
used equipment is cleaned, inspected, and tested before shipment. Used
items are not returnable. We are very conservative on our rating of used
gear. If any used piece of equipment is damaged in shipping, Response
Audio will work with you in submitting a damage claim with the
carrier. In such a case, Response Audio must be notified within 3 business
days as most carriers will not honor any claims that take longer than 10
days to submit.
METHODS OF SHIPMENT:
Almost all items we ship are shipped via UPS Ground. All prices, unless
otherwise noted, do not include shipping which we calculate at the time
you place your order. Faster modes of UPS shipping are available at
additional cost. If you desire expedited shipping, please let us know when
you place your order. Smaller packages, usually under 5 pounds, can be
shipped via US Postal Priority Mail. For international shipments, we
also use UPS. Please note that you will be responsible for all taxes and
duties once the package reaches your destination. Response Audio WILL NOT
ship any international packages without the proper invoice total applied.
For those who wish to chance not having any insurance, Response Audio will
not be responsible for any damages.
PRICING
Response Audio does not discount products found on this site beyond
their listed price. We feel the the products we carry are already a
value. For larger 'package' deals, we do throw in a few added bonuses and
many products also include shipping.
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to
typographical error, error in pricing information received from our
distributors, or an increase in the price of a product that we are not
notified of, Response Audio has the right to refuse or cancel any
orders placed for product(s) listed at the incorrect price. You will be
notified at time of placing such an order of the error in pricing. We will
not charge your credit card or accept payment on any order until you
confirm acknowledgement of the correct price. You will have the option of
canceling your order or purchasing the product at the proper price.
LINKS
This site contains links to other sites on the Internet that are owned and
operated by third parties. You acknowledge that Response Audio is not
responsible for the operation of or content located on or through any such
site.
OTHER CONDITIONS
This website is owned and operated by Response Audio Co. LLC. No
materials, including pictures, from this site may be copied, reproduced,
modified, republished, or posted, in any form or by any means
without Response Audio’s written permission. Response Audio reserves the
right to make changes to this site and these policies at any time
Response Audio does not accept credit card orders from outside the United States. All
international orders must be prepaid via bank transfer, certified bank
check drawn on US funds or international money order drawn on US funds.
All payments must clear or account prior to any shipping of product. Any
and all exclusive and/or custom built units must be paid in full, in
advance.
No "stock" electronics will be sold outside the US if there is a
dealer in your country.
Warranty on exclusive products or
modifications outside the continental US:
In these situations, full warranty would still apply to these
products as mentioned in our warranty policies. The only stipulation would
be that the consumer would be responsible for actual shipping charges both
ways. This includes Alaska, Hawaii, England, Australia and Canada.
Modification warranty
Exclusive
product warranty
Defective
Merchandise
All defective products must be brought to our attention within 3 business days of receipt so PLEASE check your
product upon delivery.
Damage Claims
All claims must be made within 3 days of receipt of merchandise. Response Audio is not responsible for breakage or damage that
occurs in transit and does not issue refunds based on damage caused by the
carrier. Response Audio will work with the carrier in regard to damage
claims for replacement or reimbursement. Please do not discard
the packaging material as the carrier will normally send an inspector out
once a claim has been filed. If you do not have the original packaging
material, carriers will not honor a damage claim and there is NOTHING
Response Audio can do. Such claims must be reported to us as soon as
possible. Please inspect your merchandise carefully upon delivery.
Links
This site contains links to other sites on the Internet that are owned and
operated by third parties. You acknowledge that Response Audio is not
responsible for the operation of or content located on or through any such
site.
Other Conditions
This website is owned and operated by Response Audio. No
materials, including pictures, from this site may be copied, reproduced,
modified, republished, or posted, in any form or by any means
without Response Audio’s written permission. Response Audio reserves the
right to make changes to this site and these policies at any time
